ICS03.080.30 M734HHPA 团 体 标 准 T/HHPA001—2018 情绪健康管理服务规范 EmotionalHealthManagementServiceSpecification 2019-01-01发布 2019-01-15实施 杭州市健康促进协会发布 全国团体标准信息平台 T/HHPA001—2018 I目录 前  言.............................................................................................................................................................II 情绪健康管理服务规范.......................................................................................................................................1 1范围...................................................................................................................................................................1 2规范性引用文件...............................................................................................................................................1 3术语和定义.......................................................................................................................................................1 4基本要求...........................................................................................................................................................3 4.1总则...........................................................................................................................................................3 4.2资质和要求...............................................................................................................................................3 4.3资源管理...................................................................................................................................................3 4.4服务场所及标准.......................................................................................................................................4 4.5监测仪器...................................................................................................................................................4 5服务程序...........................................................................................................................................................5 5.1接待与初评...............................................................................................................................................5 5.2情绪健康评估...........................................................................................................................................5 5.3管理方案和目标确定...............................................................................................................................5 5.4情绪健康管理方案实施及技术方法.......................................................................................................6 5.5情绪健康管理过程监控...........................................................................................................................7 5.6情绪健康管理效果评估...........................................................................................................................8 5.7跟踪随访...................................................................................................................................................8 5.8总结、评价与改进...................................................................................................................................8 6风险和应对措施...............................................................................................................................................8 6.1总则...........................................................................................................................................................8 6.2常规风险及应对措施...............................................................................................................................9 7客户关系管理...................................................................................................................................................9 7.1投诉处理...................................................................................................................................................9 7.2客户满意.......................